By definition, a company is defined by the attributes of the leader. The leader could be a CEO, a regional Managing Director, a Business Unit Director or perhaps Regional Manager. , dependent on the size of the business. Correspondingly, the customer services experience, or the approach to innovation, or the way that the individuals care for a business are defined in the same way.
As a company becomes more and more formed, there is a danger that the thoughts within the business start to converge. Situations are paralysed into the same dimensions and models as before and the company appears to be stagnant or dormant. The real danger though is when the paralyses is so great that this is not seen by the business. The paralyses leads to converged creation of being in ‘their own world living within their own creation and by their rules’.
Many will know that my passion is in driving innovation and collaboration to innovation within business and individuals. This type of paralysis is not conducive to innovation and so the challenge for you today in your role, in your company now, is to seek external view on your world, to explore the exact opposite of your thoughts and you may be very very surprised at what breakthroughs this leads you to.